Getting Started

MissingX Supports You! Always!

  • OK. I have lost an item. How do I find it?

    1. Type in www.missingx.com into your browser.

    2. Click on “Lost” and then fill in the property details on the lost property page. Choose from our partner locations to narrow down the search parameters even further.

    3. Simply press the search button to start the search for your lost item. Results page will open.

  • My results page

    It can take up to 7 days for property to be found and taken to the Lost Property Office and then recorded on MissingX. Usually it is far quicker but be prepared for some delays. The average time delay is 48 hours.

  • What item should I claim?

    We do not put accurate details on MissingX.com results page (like IMEI or serial numbers). To do so would drive crime and especially fraud. Imagine, someone trying to claim your property!

    Look for an item that is closest in description using Make / Model / Colour and the date found. Remember that it can take several days to be found and reported so allow 7 days from the date of loss.

  • How do I claim an item?

    If you see an item that may be yours, click the “envelope” icon on the right side of the item and fill in the Claim Form. Please add all details including any IMEI or Serial Number, distinguishing features or PIN (lock code) number. Everything that you think could help the office match their found item to your loss.

    Please visit this trusted site: http://www.wikihow.com/Find-the-IMEI-or-MEID-Number-on-a-Mobile-Phone

    The Lost Property Office will notify you by email if they believe the item they have is yours. Please do not worry. They have hundreds of items handed in each day so the process takes time.

  • Still not found on the result page?

    Try doing another search. In the description field, try to think like someone recording your item found. Think of it like a puzzle or an investigation. If you have lost a Barbour jacket, try the following single word details in the search bar; “jacket”, “make of jacket “Barbour””, “colour “blue””. Use one word if you can as this opens the field. You can narrow down in the results page using the categories filter.

    Still not found? We recommend that you register the item as lost by creating a free account. You can even upgrade that account to add photos of your lost item and you can also add a reward if you like.

    Registering will automatically email each Lost Property Office with your loss and set them on alert for it. If they register it then you will be emailed automatically as soon as the item is logged on MissingX.

  • Is there anything else I can do?

    MissingX is the front end of Lost Property Offices worldwide. We use powerful algorithms to match your property against those items found and handed in to the office. We recommend that you register the item as lost by creating a free account. You can even upgrade that account to add photos of your lost item and you can also add a reward if you like. Upgrading gives you access to anonymised chat screens that can put a finder in touch with you and vice versa. There are conditions to this though so please beware of any dialogues.

  • Why can’t I call you on the phone?

    MissingX is not a Lost Property Office but we are the service that they use to match their found items against your loss reports. Usually they use our MisisngX software or Web portal to record all property they find. They hope that we will match their finds to your losses. Usually we do you will be glad to know.

    We do not have a phone number you can call but please register your lossby creating a free account. You can even upgrade that account to add photos of your lost item and you can also add a reward if you like. Registering will automatically email each Lost Property Office with your loss and set them on alert for it. If they register it then you will be emailed. We are on Twitter and Facebook. Feel free to join us at “missingxcom”. If you have a technical issue then please see our Tech Support page.

Head office
  • Martin LingesVei 25,
    1364 Fornebu,
    Norway
UK Sales office
  • 05603 3859982 x200
Other Sales offices
  • Poland
    Sweden